Refund policy

If something isn't right, you have 30 days from delivery to send it back. Items need to be unused, uninstalled and in their original packaging. Return shipping is free and there is no restocking fee.

How it works: Go to our Start a return page, which walks you through it step by step: confirm your email with a code, choose the item and a reason, and submit the request. You can also email support@breaktimebicycle.com with your order number. We review requests within two business days. Once approved, we email you a prepaid return label, usually within two business days, and you drop the package off with the carrier on the label.

Refunds: Refunds go back to your original payment method once the return arrives and is checked, usually within 5 to 10 business days of shipping it back. Need a different size or color? Return the original and place a new order; it's faster than an exchange.

Cancellations: You can cancel from your order page within 15 minutes of ordering. After that, email us right away and we'll try to catch it before it ships.

Opened or installed items: Some things can't be returned once they've been opened or installed, for example sealant, lubricants and cleaners, tubes, tubeless plugs, grips and bar tape. We make the final call on those. If something arrives defective or damaged, email us with a photo and we'll make it right.

Break Time Bicycle Co. is a veteran-owned shop in Sacramento. If you have a question about fit, compatibility or whether a part will work on your bike, ask before you order. We'd rather answer an email than process a return.